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Returns, Exchanges & Cancellations

VONN strives to provide unique products of exceptional quality, outstanding customer service,
and unparalleled prices. All of our products are fully backed with a guarantee protecting you
from defects, poor workmanship, and damage in shipping. If you are not satisfied with your
purchase, we will gladly replace it or accept a return of the merchandise, in accordance to the
terms outlined below.

CANCELLATIONS

  • The customer may only cancel any order prior to shipping.
  • PLEASE NOTE: There are NO CANCELLATION FEES, EXCEPT for SPECIAL
    ORDERS

30 DAY RETURN POLICY

*FOR: All Standard Online Orders:

  • Within 30 days of receipt of your shipment, you may return any (non-special order)
    Fixture or Accessory in its original packaging.
  • NO RESTOCKING FEES ON EXCHANGES
  • In order to process your return, you must obtain an RMA # (return merchandise
    authorization number) by calling 888-604-VONN (8666) or emailing: info@VONN.com
  • Item must be in 100% Resalable condition in order to qualify for a refund
  • Upon request, a FedEx / UPS return label will be provided to ship the items back. The
    cost of the return shipping will be deducted from the refund.
  • The items must be brand new and remain in their original packaging. All products must
    be shipped back in the same packaging as they were originally received. Make sure to
    place the product in the original product box, and then ship it using the shipping box.
  • Do not remove any tags or stickers from the products.
  • DO NOT place labels or stickers on the product packaging. All labels should be placed
    on the outside box.
  • Prior to returning any items, please make sure you follow all the above instructions to
    avoid any processing delays and/or additional restocking fees.
  • Merchandise may not be installed, used, or tempered with in any way. No products will be
    accepted for return more than 30 days after the date of delivery. No Exceptions.

30 DAY EXCHANGE POLICY

*FOR: All Standard Online Orders.

  • Within 30 days of receipt of your shipment, you may exchange any (NON-SPECIAL
    ORDER) Fixture or Accessory in its original packaging (shipping charges will apply)
  • In order to return an item for an exchange, please obtain an RMA (return authorization
    number) by calling 888-604-VONN(8666) or emailing: info@VONN.com
  • Upon request, a FedEx / UPS return label will be provided to ship the items back. The
    cost of the return shipping will be deducted from the total available credit for an
    exchange.
  • Item must be in 100% Resalable condition in order to qualify for an exchange.
  • An exchange request will only be processed if the replacement products are of equal or
    greater value than the original purchase.
  • NO RESTOCKING FEES ON EXCHANGES
  • Please note, only one exchange per item. Any subsequent exchanges will be treated as a
    new order.
  • The items must be brand new and remain in their original packaging. All products must
    be shipped back in the same packaging as they were originally received. Make sure to
    place the product in the original product box, and then ship it, using the shipping box. Do
    not remove any tags or stickers from the products.
  • DO NOT place labels or stickers on the product packaging. All labels should be placed
    on the outside box.
  • Prior to returning any items, please make sure you follow all the above instructions to
    avoid any processing delays and/or additional restocking fees.

Merchandise may not be installed, used, or damaged in any way. No products will be accepted
for an exchange more than 30 days after the date of delivery. No Exceptions.

The RETURN AUTHORIZATION NUMBER must be enclosed INSIDE all of the
returning packages. No markings of any kind should be made on any boxes that
are being returned.

VONN reserves the right to refuse any returns if the item is returned without the manufacturer’s
original packaging, has been attempted to be installed, used, or tempered with.

Please allow up to 10 business days for the refunds to be processed. Refunds will be credited to
the original credit card used to make the purchase. If you paid by check please allow an
additional 14 days for the check to be received.

ADDITIONAL GUIDELINES

In order to properly process your Returns and Exchanges you must:

1. Contact VONN to receive a valid RMA# number.
2. Check to make certain all components (installation instructions, installation kits
and etc…) are included
3. Make sure to place the fixture or accessory in the original product box, and then
ship it, using the shipping box. Do not remove any tags or stickers from the
product.
4. Place your RMA # inside the box. Make sure it is visible.
5. Original Product Box MAY NOT be marked, defaced or written on in any way.
6. All returns and Exchanges must be sent to the address provided by VONN

Non-Returnable items

Merchandise received used, shows signs of installation / pre-installed, or
damaged

  • Original packaging torn, damaged, or missing
  • Special Order Merchandise
  • Discontinued or Final Sale Merchandise
  • Products $50 or less in value.

DAMAGED PRODUCTS DUE TO TRANSIT

  • Please check your shipment immediately upon receipt for any visible damage to
    the box or packing materials. If the boxes are dented, crushed, scratched,
    punctured, or cut, it is very important to mark this on the bill of lading.
  • All freight shipments must be inspected at the time of the delivery with the driver
    present. If any damage is noted, the items must be refused, and the damage
    must be noted by the driver.
  • All FedEx, UPS, and USPS shipments should be inspected as soon as possible.
    VONN Customer Support must be notified within 5 business days after the
    delivery of any damages.
  • Please note, in order to receive a replacement item, you must provide pictures of
    the damaged item as well as the original packaging in which it arrived. The
    pictures must be e-mailed to info@VONN.com before any new items are
    shipped out.
  • Do not attempt to return any damaged shipments without notifying VONN and
    obtaining a return authorization number.
  • If the damaged item is no longer available, the customer service department will
    assist you in making alternative arrangements or arranging a refund.

VONN reserves the right to refuse any returns that are not returned
according to the guidelines set above.

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